| Total
Technologies, publisher of NBX Today, provides service as well as
comprehensive maintenance programs to protect and enhance your ownership
of the 3Com NBX Systems.
TotalCare™ Select
For NBX Customers
who want the highest degree of service and response, Total
Technologies offers the TotalCare™ Select plan. TotalCare™
Select offers telephone support, web support, software updates,
hardware replacement as well as on-site technical service.
TotalCare™ Select offers the following:
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Guaranteed
Response to Service Requests |
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A Technician will
respond to your telephone request for normal service within one
hour or your maintenance period will be extended at no charge. |
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Defective Hardware Replacement |
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Total Technologies
will provide replacement for any part that malfunctions. If
reported problem is not covered under warranty a service charge
will apply. |
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24 Hour Response to Emergencies |
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Total Technologies
will provide emergency response to major system outages 7 days a
week, 24 hours a day. Guaranteed after hours response of two hours
or your maintenance agreement will be extended at no charge. |
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Access to Software and Tools through Individual Customer Web Site |
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Access to a web site
designed and maintained specifically for your organization is
provided. There you will find latest upgrades, downloads, tools,
and answers to frequently asked questions about your specific
system. |
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Interfacing
with Telephone Companies |
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Total Technologies
will become your agent in working with your local telephone
service provider. This insures a one contact solution in the areas
of additional service and repairs. |
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Discount of
Installation and Programming Services |
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Total Technologies
offers a reduced rate for installation, programming, and cabling
services performed for TotalCare™ Select customers |
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TotalCare™ Plus
For NBX Customers
who still desire professional service and response, but also have
personnel capable of day to day routine service, Total Technologies
offers the TotalCare™ Plus plan. TotalCare™ Plus offers telephone
support, web support, software updates, hardware replacement as well
as on-site technical service.
TotalCare™
Plus offers the following:
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Guaranteed
Response to Service Requests |
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|
A Technician will
respond to your telephone request for normal service within one
hour or your maintenance period will be extended at no charge. |
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|
Defective Hardware Replacement |
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|
Total Technologies
will provide replacement for any part that malfunctions. If
reported problem is not covered under warranty a service charge
will apply. |
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Access to Software and Tools through Individual Customer Web Site |
| |
|
Access to a web site
designed and maintained specifically for your organization is
provided. There you will find latest upgrades, downloads, tools,
and answers to frequently asked questions about your specific
system. |
| |
|
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Discount of
Installation and Programming Services |
| |
|
Total Technologies
offers a reduced rate for installation, programming, and cabling
services performed for TotalCare™ Select customers |
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TotalCare™
For NBX Customers
who have questions from time to time and need professional
telephone service and response, Total
Technologies offers the TotalCare™ plan. TotalCare™ offers
telephone support, web support and software updates.
TotalCare™ offers the following:
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Guaranteed
Response to Service Requests |
| |
|
A Technician will
respond to your telephone request for normal service within one
hour or your maintenance period will be extended at no charge. |
| |
|
|
|
|
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|
Access
to Software and Tools through Individual Customer Web Site |
| |
|
Access to a web site
designed and maintained specifically for your organization is
provided. There you will find latest upgrades, downloads, tools,
and answers to frequently asked questions about your specific
system. |
| |
|
| |
Discount of
Installation and Programming Services |
| |
|
Total Technologies
offers a reduced rate for installation, programming, and cabling
services performed for TotalCare™ customers |
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To Register
for Service Click Here |
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